We are happy that we are taking another step to provide better transparency to our customers. As of today as DLT template scrubbing is LIVE so for better clarity to our SMS customers we will be providing detailed SMS error codes to every outbound SMS text message that fails due to DLT scrubbing. These detailed error codes will help you to understand reasons for failure and troubleshoot issues right away with your outbound SMS deliverability.

These error codes are related to only DLT scrubbing. Our application will be displaying error code instantly once received from telecom operators in real time.

DLT PLATFORM ERROR CODES

Sr. No. ERROR CODE STATUS DESCRIPTION

• 600 ENTITY_NOT_FOUND No record found with EID as primary key
• 601 ENTITY_NOT_REGISTERED No entry of entity on the platform.
• 602 ENTITY_INACTIVE Entity is inactive on the platform, ex: {VI:I}
• 603 ENTITY_BLACKLISTED Entity is blacklisted on all platforms
• 604 INVALID_ENTITY_ID Received wrong entity id format or no entity id tag.
• 605 ENTITY_ID_NOT_ALLOWED_FOR_TM Principal entity is not allowed for the TM
• 606 – 609 ENTITY_RESERVED Reserved for Entity
• 610 TELEMARKETER_NOT_REGISTERED No entry of TMID on the platform.
• 611 TELEMARKETER_INACTIVE Telemarketer is inactive on the platform, ex: {VI:I}
• 612 TELEMARKETER_BLACKLISTED Telemarketer is blacklisted on all platforms
• 613 TELEMARKETER_NOT_ALLOWED_FOR_ENTITY Telemarketer is not allowed the Entity
• 614 PE_TM_HASH_NOT_RECEIVED PE-TM Hash not Received
• 615 PE_TM_HASH_NOT_REGISTERED PE-TM Hash not Registered
• 616 PE_TM_HASH_INACTIVE PE-TM Hash Inactive
• 617 PE_TM_HASH_BLACKLISTED PE-TM Hash Blacklisted
• 618 PE_TM_HASH_SUSPENDED PE-TM Hash Suspended
• 619 TELEMARKETER_RESERVED Reserved for Telemarketer
• 620 HEADER_NOT_FOUND No record found with header (case sensitive) as primary key
• 621 HEADER_INACTIVE Header is inactive on the platform, ex: {VI:I}
• 622 HEADER_BLACKLISTED Header is blacklisted on all platforms
• 623 PEID_NOT_MATCHED_WITH_HEADER Principle Entity Id is not matched with Header Id
• 624 HEADER_SUSPENDED_DUE_TO_VALIDITY Header is Suspended after the validity period
• 625 HEADER_SUSPENDED_DUE_TO_USAGE Header is Suspended due to non-usage
• 626 HEADER_SUSPENDED_DUE_TO_CUSTOMER Header is Suspended due to PE action
• 627 HEADER_MISUSED_FOR_INVALID_CONTENT Invalid/Spam content is failed.
• 628 HEADER_RESERVED Reserved for Header
• 629 HEADER_MISUSED_FOR_INVALID_CONTENT Spam content detected against Header
• 630 TEMPLATE_NOT_FOUND No record found with Template Id as primary key/no template found
• 631 TEMPLATE_INACTIVE Template is inactive on the platform, ex: {VI:I}
• 632 TEMPLATE_BLACKLISTED Template is blacklisted on all platforms
• 633 TEMPLATE_NOT_MATCHED Template not matched for given Template ID
• 634 HEADER_NOT_REGISTERED_FOR_TEMPLATE Header is not registered for the template
• 635 TEMPLATE_VARIABLE_EXCEEDED_MAX_LENGTH Variable length exceeded the max configured length
• 636 ERROR_IDENTIFYING_TEMPLATE Error in identifying the template
• 637 INVALID_TEMPLATE_ID Received wrong Template id format or no Template id tag.
• 638 ENTITY_NOT_REGISTERED_FOR_TEMPLATE Entity not registered for the submitted Template
• 639 TEMPLATE_SUSPENDED_DUE_TO_VALIDITY Template is Suspended after the validity period
• 640 TEMPLATE_SUSPENDED_DUE_TO_USAGE Template is Suspended due to non-usage
• 641 TEMPLATE_SUSPENDED_DUE_TO_CUSTOMER Template is Suspended due to PE action
• 642 CTA_NOT_WHITELISTED Template scrubbing failed due to non-whitelisted CTA
• 643-649 TEMPLATE_RESERVED Reserved for Template
• 650 PREFERENCE_NOT_MATCHED Blocked in preferences with MSISDN as PK.
• 651 INVALID_PROMO_TIME Block promo hours (9PM to 10AM)
• 652 SE_CATEGORY_BLOCK SE category blocking on fully DND, if consent not available
• 653-659 PREFERENCE_RESERVED Reserved for Preference
• 660 CONSENT_FAILED General error code for Consent
• 661-669 CONSENT_RESERVED Reserved for Consents
• 670 SCRUBBING_FAILED SCRUBBING_FAILED
• 671-699 SCRUBBING_RESERVED Reserved for Scrubbing
• 7001 Entity is inactive
• 7002 Entity is blacklist
• 7003 Entity not in DB
• 7004 Entity ID Blank
• 7005 ENTITY_OP_INACTIVE
• 812 Missing PETM Hash in Aerospike Scrubbing will fail with response code 812. Logger mode message: “NOT FOUND”.
• 813 PE ID Mismatch If the PE ID in the request does not match the PE ID in the PETMHash object in Aerospike, scrubbing will fail with response code 813. Logger mode message: “NOT MATCHED”.